Troubleshooting for Unreceived E-mails

If reservation e-mails are not received after completing the online reservation procedures, please check the setting instructions below.

Check Messages Online via “My Page” (Reservation Details)

Sent e-mails can be accessed in the mailbox on “My Page”.
In this case, e-mails such as confirmation of payment and final confirmation of booking will be sent to the mailbox on “My Page” and not to the registered e-mail address.

Check E-mails

Domain/Spam E-mail Settings

E-mail addresses registered for use on mobile devices are normally set at default for rejecting spam e-mails.
Please go to the domain/spam e-mail settings to allow e-mails from skyticket.

Unblocking Specific Domain

Once the specified domain on your mobile device is unblocked, please contact us to have the unreceived e-mail(s) sent again.

* For information on how to change the settings on your mobile device, please contact your mobile device provider/carrier company

Settings for Incoming E-mails

After you have unblocked e-mails from the domains "@skyticket.com" and "@dp.skyticket.jp", please call or e-mail us to have the unreceived e-mail(s) sent again.

* For information on how to change the settings on your mobile device, please contact your mobile device provider/carrier company

[Contact]

Domestic Flights (within Japan) : info@skyticket.com
Domestic Flights (within Japan)+Hotels / Accommodation : info@dp.skyticket.com
Japan Domestic Tours : tour@skyticket.com

Edit Registered E-mail Address

Please register the new e-mail address in the “Edit Member's Information” found on “My Page”, or e-mail us to have your e-mail address changed. After the new e-mail address has been registered, we will send the unreceived e-mails again.

* Please ensure that the new e-mail address is able to receive e-mails from skyticket

[Contact]

Domestic Flights (within Japan) : info@skyticket.com
Domestic Flights (within Japan)+Hotels / Accommodation : info@dp.skyticket.com
Japan Domestic Tours : tour@skyticket.com

* If you are contacting us via e-mail to register a new e-mail address, please include your reservation number and name in the e-mail for reference. (Changes to registered e-mail addresses cannot be made without the reservation number and name)

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