A: We are unable to make seat reservations as advance seat selections differ among airlines. For seat selections, please contact the airlines directly or access the airlines website for further information.
Q: Will frequent flyer mileage be added to the air tickets purchased from skyticket?
A: skyticket does not have the access to airline systems to process the mileage for frequent flyers, however, mileage can be accumulated upon check-in at the airport on the day of departure.
Yes, prepaid cards and debit cards can be used for payment, however, please ensure to check the following terms and conditions before usage.
Upon settlement online, withdrawal of the amount from the user's account will be immediately activated, however, a long period of time may be required in times of refund(s). The period varies depending on the regulations of different card companies.
While making a reservation and when you have clicked on confirmation to purchase, the amount will be immediately deducted from your account, however, when we are unable to confirm a seat for your reservation, the amount deducted will be considered as a refund and depending on your card provider, the refund may require a long period of time.
When using the prepaid or debit card to make payment for the air ticket(s) you purchase, it is assumed that the customer understands that flight(s) may be canceled due to customer's reasons or reasons by the airlines. In such circumstances, refund(s) would apply. By using the prepaid or debit card(s) for payment, the customer is assumed to have acknowledged and agreed to the refund terms and the period of time required for the refund(s).
Please contact the card provider for further information.
Q: Can an e-ticket of a completed itinerary be retrieved?
A: Retrieval of e-tickets for completed itineraries cannot be done. Please make use of copies of the e-tickets or boarding stubs to show travel completion.
Q: Can I make a reservation if my passport application is currently being processed?
A: Passport information is basically required when making a reservation. Reservation processes cannot be done if traveling passengers do not have a valid passport when making a reservation. * Reservations can be made for air tickets that do not require your passport information
Q: Can I purchase an open-ended air ticket?
A: Currently, skyticket does not carry open-ended air tickets and therefore such air tickets are not available from us.
Q: Duplicated Reservation(s)/Double Booking(s)
A: Multiple reservations made for a flight on the same scheduled departure date and airlines will be considered as duplicated reservations and will automatically be cancelled by the airlines. We will not be able to process any reservations or make issuance of air ticket(s) in such cases. Please cancel all duplicated reservations and make a new reservation online.
Use of Services - International Flights
Q: The call center number is always on busy tone...
A: We apologize for the inconvenience.
Our telephone lines are usually congested during some hours of the start of the week and mornings.
Please try calling us during 4:00PM to 6:00PM when the phone line is relatively less busy.
You may also contact us via our website or e-mail us if you have inquiries regarding reservations.
Q: No results were displayed for my search.
A: Non-display of search results may be due to the following reasons: 1. Air ticket(s) you have searched for are likely before the official sales period 2. Flight(s) you have selected are fully booked
If you cannot find the flight(s) you are searching for, please search again with a different departure date.
Q · Can reservation(s) be made by a single traveler below the age of 18?
A · Reservations for single travelers can be made if traveler is 18 years and above on date of boarding.
After a Reservation is Made - International Flights
Q: How can the e-ticket be retrieved?
A: Your e-ticket will be sent as an attachment via e-mail to the e-mail address you have registered/provided at time of reservation.
Alternatively, your e-ticket can be sent to you via fax (within Japan) upon request.
* Please note that we are unable to send a copy of your e-ticket by post
Q: Not sure if my reservation was successful.
A: After making the reservation, an auto-generated e-mail and an e-mail with the reservation detail(s) will be sent.
Upon receiving the e-mail with the reservation details, it will confirm that your flight(s) were reserved successfully.
* At least two working days are required to process your request
* Reservations made on weekends (Saturdays or Sundays) or on Public Holidays will be processed on the next working day
Q. I did not receive any e-mails after making the reservation.
A: After making the reservation, an auto-generated e-mail and an e-mail with the reservation detail(s) will be sent. Upon receiving the e-mail with the reservation details, it will confirm that the flight was reserved successfully. If you do not receive the e-mails after making the reservation, please check to if there is an error with the registered e-mail address. E-mails may be filtered to spam if the registered e-mail address is of a cell phone due to default filter settings.
When using free mails such as Gmail or Hotmail, messages may automatically be sent to your spam folder. Please check your spam folder to ensure that messages are not accidentally sorted in the incorrect folder.
If you do not receive an auto-generated e-mail immediately after you have completed your reservation, please contact our customer service center via telephone.
Q: What are the conditions for payments made on Saturdays, Sundays and Public Holidays?
A: Payments can be made by credit cards online upon reservation.
Changes and Cancellations after Reservation - International Flights
Q. Can changes/cancellations be made to reservations?
Q: What happens if there is a flight cancellation by the airlines?
A · Cancellation(s) due to bad weather, strikes, etc. (other than the passenger's personal reasons), refunds may be processed without a cancellation fee depending on the regulations of the airline(s).（※Due to regulations of airline(s), refunds may not be possible in some cases and passengers will be offered a transfer on a different flight. Please note that the company's handling fee is non-refundable.）
Please contact us within 7 days from the departure date.
To process transfer(s) to a different flight, please contact the airlines directly.
If flights are canceled and rescheduled to the next day due to reasons by the airline(s), arrangements and reimbursements for transportation, accommodation, etc. are to be borne by the passenger(s) themselves. Please note that in such circumstances, passengers are also not allowed to change/transfer to different airline(s) or alternative route(s).
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