Customer Support
Manage Reservation(s)
Customer Support
Manage Reservation(s)
Air Asia
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Airline | Air Asia | Major Routes | Kuala Lumpur (Malaysia) , Bangkok (Thailand) , Jakarta (Indonesia) , Manila (Philippines) , Sydney (Australia) |
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Official Site | https://www.airasia.com/en/gb | Check-In Counter | Jakarta (CGK): Terminal 3 , Singapore (SIN): Terminal 4 |
Year Established | 1993 | Main Destinations | Malaysia (Kuala Lumpur, Kota Kinabalu, Langkawi, Penang), Bangladesh (Dhaka), Cambodia (Siem Reap), Indonesia (Jakarta), Singapore, Thailand (Phuket, Chiang Mai, Bangkok), Taiwan (Taipei), China (Hangzhou, Hong Kong), Nepal (Kathmandu), Vietnam (Hanoi, Ho Chi Minh City), Japan (Tokyo). |
Alliance | None | ||
Frequent Flyer Program | BIG |
AirAsia is a low-cost carrier based in Kuala Lumpur, Malaysia's capital. With the largest number of aircraft and destinations in the country, AirAsia Group operates domestic and international flights to 100 cities in 22 countries. The main hub airport is Kuala Lumpur International Airport in Sepang, Selangor. All inbound and outbound flights in the country pass through this terminal. In 2007, Joshua Kurlantzick of The New York Times described AirAsia as a "pioneer of cheap travel in Asia."
AirAsia offers a service called "Snack Attack," which offers meals and drinks on board for a fee. It is officially recognized by the KL Charia Index and does not provide alcohol or pigs in accordance with the Charia Code. *This is only applicable to local AirAsia groups. On AirAsia X flights, you can buy wine and beer on board.
Please check the AirAsia official website for the regulation of checked baggage.
Size | Each bag's dimensions (length + width + height) must not exceed 319cm. |
Weight | You can pre-purchase baggage allowances of 20kg, 25kg, 30kg, or 40kg |
Number | There is no limit on the number of bags as long as the total weight is within the purchased allowance. However, no single item can weigh more than 32kg. |
Please check the AirAsia official website for the regulation of checked baggage.
Size | Must not exceed 56cm x 36cm x 23cm, including handles, wheels, and side pockets, and should fit in the overhead compartment. |
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Weight | Must not exceed 40cm x 30cm x 10cm, and should fit under the seat in front of you. |
Number | You are allowed to carry 2 items. |
Enjoy a diverse range of in-flight meals, including authentic Filipino cuisine that will satisfy even the most discerning palate. We offer a variety of options, from Western dishes to vegetarian meals and special dietary needs.
Experience a comfortable flight with our premium flat-bed seats and leather upholstery. Equipped with amenities on par with major airlines, you can relax and enjoy your journey to your destination.
For customers who have purchased Fly-Thru, your checked baggage will be transferred from your departure airport to your final destination. Therefore, there is no need to collect your baggage at the connecting airport. Please proceed directly to the transfer hall counter.
Please visit the AirAsia homepage and click on the "Join Now" button on the "Membership Application" page to complete the registration process. AirAsia membership is free, and after joining, we will send you the latest information on member benefits and fares.
Yes, you can book AirAsia tickets online. Their website is designed to be user-friendly and allows you to search for flights, select your preferred dates and times, and complete your booking in a few simple steps. Generally, they release tickets for sale a few months in advance, and the availability and prices can fluctuate depending on demand and time of year.
AirAsia aircraft offer "Quiet Zones" and "Hot Seats" that are separated by curtains. However, additional charges apply, so please check the details when making your reservation.
AirAsia provides three main fare types:
・Value Base Fare: A budget-friendly option that includes a carry-on bag. Ideal for travelers looking to minimize costs.
・Premium Flexi Fare: Includes priority boarding, lounge access, and more for an elevated travel experience.
AirAsia offers a variety of add-ons:
・Checked Baggage: Add extra luggage allowance to meet your needs.
・Hot Meals: Pre-order delicious meals to enjoy during your flight.
Economy Class features:
・Comfortable Seating: Ample legroom for a relaxing journey.
・In-flight Entertainment: Stay entertained during your trip with onboard options.
The Premium Flatbed offers:
・Full Recline: Lie-flat seats for restful sleep on long-haul flights.
・Priority Services: Includes priority boarding, baggage handling, and gourmet meals.
Earn miles by:
・Flying with AirAsia: Accumulate miles with every flight you take.
・Using AirAsia Partners: Earn miles through hotels, dining, and other travel-related services.
Redeem your miles for:
・Award Flights: Book domestic and international trips using your miles.
・Travel Perks: Use miles for upgrades, hotel stays, and other rewards.