AirAsia X has an in-flight meal service, Santan, offers a wide selection of Asian, international and vegetarian options for passengers to purchase during flights. The Santan Combo Meal provides passengers with great value and savings, plus the ability to choose from a wide selection. All pre-booked meals come with a complimentary drink as well. Customers can pre-book meals online with their ticket, at an extra cost for basic fare types.

Like most budget airlines, AirAsia X does not have entertainment systems on their seats. However you can prebook a tablet for use on most AirAsia X flights for an additional cost. The Xcite Tab comes preloaded with a large selection of movies, TV series, music, games and ebooks. Note that most flights usually offer limited tablets so make sure to prebook as soon as you can if needed.

AirAsia’s mileage and frequent flyer program is called the BIG Loyalty Programme or just BIG which can be used for those flying with AirAsia X. The program allows customers flying with AirAsia X to collect miles to be used to buy flights, flight upgrades, shop using the Air Asia money app, and book hotels. The collected miles can be used with AirAsia and all their subsidiaries and regional airlines.

AirAsia allows passengers to check-in online and print your own boarding pass or download an e-ticket onto your phone. Note that some airport counters may charge extra for check-in services and printing boarding passes at the airport.