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|Airline Name||Air Astana||Major Routes||Major airports in the Republic of Kazakhstan to/from Beijing Capital International Airport, Dubai Airport, Moscow Domodedovo Airport, Charles de Gaulle Airport.|
|Official Site||http://airastana.com||Check-In Counter||
|Year Established||2001||Main Destinations||Astana, Almaty, Tashkent, Beijing, Hong Kong, Seoul, Abu Dhabi, Dubai, Moscow, Frankfurt, Barcelona, Paris, Amsterdam, London.|
|Frequent Flyer Program||Nomad Club|
Air Astana is the national carrier of Kazakhstan and operates most routes from its hub at Almaty International Airport and from its secondary hub, Astana International Airport. Air Astana has been awarded a four-star rating under Skytrax and has been awarded as "The Best Airline in Central Asia and India" for five consecutive years.
Economy Class passengers with Air Astana may bring one piece of checked baggage of up to 23kg/50lbs and those flying Economy Plus or Economy Sleeper may bring two pieces of checked baggage at 23kg/50lbs per piece. Business Class passengers with Air Astana may bring two pieces of checked baggage at 32kg/70lbs per piece. Note that Basic Economy fares with Air Astana do not include checked baggage and must be purchased as an extra.
Economy Class passengers with Air Astana may bring one piece of carry-on baggage of up to 8kg. Business Class passengers flying with Air Astana may bring two pieces of carry-on baggage at 8kg per piece.
Dimensions for carry-on baggage with Air Astana must be under 56 x 45 x 25 cm.
Air Astana strives to provide the best service to all passengers across all seat classes. All cabin seats are equipped with state-of-the-art 9-inch touch screen monitors that give access to video and audio entertainment on demand.
Young passengers are also kept entertained as children 3 to 6 years old are provided with an activity kit to keep them busy throughout the flight. Air Astana also provides for bassinets for children 1-year-old and below for select flights and destinations.
All passengers can personally choose their in-flight meals up to 24 hours prior to their flight. Air Astana serves up an array of local and international dishes, as well as kid's menu for young passengers.
The check-in counter closes 40 minutes prior to the scheduled departure time. Passengers with a valid air ticket are advised to be at the airport at least 3 hours prior to their scheduled departure time for international flights and at least one and a half hours for domestic flights to complete all check-in procedures.
If you miss your flight, you must call the Air Astana customer service hotline and you may be rebooked on the next available flight, or your ticket may be refunded.
Nomad Club is Air Astana's frequent flyer program and allows passengers to earn miles to be used for flight upgrades and free flights. Upon initial sign-up, a passenger will qualify for a Blue Membership and will subsequently be upgraded when he meets the required points for the next tier. The highest card tier for the Nomad Club is Gold Elite. Currently, points can only be earned through purchasing an air ticket on Air Astana and its affiliates.
Air Astana does not currently belong to any airline alliance, although they have partnerships with Lufthansa and Asiana Airlines that allows passengers to share and use miles between the airlines.
Air Astana ticket holders can check-in online from 24 hours up to 60 minutes prior to the departure time. When checking in online, passengers can pre-select seats free of charge. Passengers who have completed the online check-in procedures must print their boarding pass and bring it with them when going to the airport. Checked bags can be dropped off at designated bag drop counters.