Air Astana strives to provide the best service to all passengers across all seat classes. All cabin seats are equipped with state-of-the-art 9-inch touch screen monitors that give access to video and audio entertainment on demand.

Young passengers are also kept entertained as children 3 to 6 years old are provided with an activity kit to keep them busy throughout the flight. Air Astana also provides for bassinets for children 1-year-old and below for select flights and destinations.

All passengers can personally choose their in-flight meals up to 24 hours prior to their flight. Air Astana serves up an array of local and international dishes, as well as kid's menu for young passengers.

Nomad Club is Air Astana's frequent flyer program and allows passengers to earn miles to be used for flight upgrades and free flights. Upon initial sign-up, a passenger will qualify for a Blue Membership and will subsequently be upgraded when he meets the required points for the next tier. The highest card tier for the Nomad Club is Gold Elite. Currently, points can only be earned through purchasing an air ticket on Air Astana and its affiliates.

Air Astana does not currently belong to any airline alliance, although they have partnerships with Lufthansa and Asiana Airlines that allows passengers to share and use miles between the airlines.

Air Astana ticket holders can check-in online from 24 hours up to 60 minutes prior to the departure time. When checking in online, passengers can pre-select seats free of charge. Passengers who have completed the online check-in procedures must print their boarding pass and bring it with them when going to the airport. Checked bags can be dropped off at designated bag drop counters.