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|Airline Name||Air Astana||Major Routes||Major airports in the Republic of Kazakhstan to/from Beijing Capital International Airport, Dubai Airport, Moscow Domodedovo Airport, Charles de Gaulle Airport, etc.|
|Official Site||http://airastana.com||Check-In Counter||
|Year Established||2001||Main Destinations||Astana, Almaty, Tashkent, Beijing, Hong Kong, Seoul, Abu Dhabi, Dubai, Moscow, Frankfurt, Barcelona, Paris, Amsterdam, London, etc.|
|Frequent Flyer Program||Nomad Club|
Air Astana is the national carrier of the Republic of Kazakhstan. Established in late 2001, its first flight took off in May 2002. Air Astana was originally conceptualized as a purely domestic airline, but now an air ticket can be bought for international destinations as well. Flights operate out of its primary hub in Almaty International Airport and from its secondary hub, Astana International Airport. Air Astana has been awarded a four-star rating under Skytrax and likewise has been awarded as "The Best Airline in Central Asia and India" for five consecutive years. Air Astana currently has a fleet of 31 aircrafts.
* Please ensure to check the official website of Air Astana for updated and detailed information for checked baggage.
* Please ensure to check the official website of Air Astana for updated and detailed information for carry-on baggage.
Air Astana strives to provide the best service to all passengers across all seat classes. All cabin seats are equipped with state-of-the-art 9-inch touch screen monitors that give access to video and audio entertainment on demand.
Young passengers are also kept entertained as children 3 to 6 years old are provided with an activity kit to keep them busy throughout the flight. Air Astana also provides for bassinets for children 1-year-old and below for select flights and destinations.
All passengers can personally choose their in-flight meals up to 24 hours prior to their flight. Air Astana serves up an array of local and international dishes, as well as kid's menu for young passengers.
I flew on business class from Almaty to London. It was my first time to buy an air ticket on Air Astana and I didn't know what to expect. Now I know that they have exemplary service on board. Not to mention that the amenity kits they provided us were top-notch. I will definitely book another air ticket on Air Astana and will recommend it to my friends for their future trips!
The Air Astana flight attendants were very accommodating and attentive on our flight from Delhi to Almaty. I have always flown with Air Astana and never purchased an air ticket on any other airline for this route. They provide the best value for money and the service is superb. The in-flight food is also great compared to other airlines and the cabins are clean and well-maintained. I look forward to my next trips on Air Astana!
A. No. Life insurance is not compulsory when purchasing an air ticket. However, it is highly recommended that you travel insured especially when taking an international flight.
A. The check-in counter closes 40 minutes prior to the scheduled departure time. Passengers with a valid air ticket are advised to be at the airport at least 3 hours prior to their scheduled departure time for international flights and at least 1 ½ hours for domestic flights to complete all check-in procedures.
A. If you miss your flight, you must call the Air Astana customer service hotline and you may be rebooked on the next available flight, or your ticket may be refunded. However, air ticket fare rules and tariffs may apply.
Nomad Club is Air Astana's frequent flyer program. An Air Astana passenger can register on the website and a permanent membership card will be mailed to the indicated address shortly after the passenger buys their first air ticket. Upon initial sign-up, a passenger will qualify for a Blue Membership and will subsequently be upgraded when he meets the required points for the next tier. The highest card tier for the Nomad Club is Gold Elite. Currently, points can only be earned through purchasing an air ticket on Air Astana and its affiliates.
Air Astana air ticket holders can skip the queue and check-in online from 24 hours up to 60 minutes prior to the departure time. When checking-in online, passengers can pre-select seats free of charge. Passengers who have completed the online check-in procedures must print their boarding pass and bring it with them when going to the airport. Checked bags can be dropped off at designated bag drop counters.
Airport check-in can also be done, however, passengers have to be at the airport at least 3 hours prior to the scheduled departure time to complete all necessary procedures.