AUA

Satisfactory service, on-time arrival and departure, etc.

It was a great trip!

I flew between Vienna and Narita and found the narrowness of the seats painful. I was especially bothered by the narrow space between the front and rear seats.

The front and back of the seats were narrow and cramped.

First time taking a direct flight from Narita to Vienna. The flight was very bumpy on the way. Some airlines make announcements such as "We are currently passing through an unstable airflow area. I felt a little uneasy because there was almost no such announcement.

No hand towels were provided on board (in economy class). You might want to carry wet wipes with you since you have to touch snacks, sandwiches, and other items with your hands.

Also, the number of seats at the boarding gate at the Vienna airport was limited, and economy passengers could not sit down.

Nevertheless, the cabin was clean and well stocked with entertainment content, and overall the flight was not bad.

I really enjoyed the flight . I would like to express my appreciation for the update service I received during my recent flight with your airline. I was extremely impressed by the continuous updates regarding the flight, any delays, and the status of my luggage, which I received directly on my phone. It was a truly positive experience.

In the future, I definitely plan to fly with Austrian Airlines again.

Thank you for the excellent service.

Best regards,
Simone Fagiolini

The crew were all friendly and all drinks and meals were good enough. The cabin was clean.

The beef stew was served with macaroni as an accompaniment, but it was not thawed properly and was still frozen.

Very little food.
When I called because my package did not arrive after a week, I received only a recording and no response by the staff. No reply at all when I emailed them. Very disappointed.

The in-flight meals were delicious and comfortable.