Avianca Airlines has a comfortable Economy Class, seats offer plenty of room and are fitted with entertainment systems to keep passengers occupied during flights. Most flights with Avianca Airlines offer in-flight food and beverages with longer flights having complimentary in-flight meals for Economy Class passengers. Passengers who require special meals can contact the airline in advance with certain requirements.

Avianca Airlines has spacious Business Class seats with plenty of seat room and space, most flights also allow for seats to fully recline. In-flight food menus are extensive for Business Class passengers also offering a wide range of alcoholic and non-alcoholic beverages.

Avianca Airlines has a mileage and frequent flyer program called LifeMiles. Customers with Avianca can sign up for free membership earn points and miles to be used for ticket purchases, flight upgrades and more.

Avianca is part of the Star Alliance airline alliance and therefore miles can be earned and shared between their partner airlines such as United, ANA, Air Canada and Eva Air.

Passengers with Avianca Airlines have several ways to check in for their flight. Through the airline's website passengers are able to check in online from 24 hours before the scheduled departure time. Check-in at designated airport counters with Avianca Airlines is usually relatively quick and efficient however to save time make sure to check in online first.