Azerbaijan Airlines

Azerbaijan Airlines offers four main fare types to suit different travel needs:

・Budget Fare: Ideal for cost-conscious travelers, includes no checked baggage, no seat selection, and no refunds or changes.
・Classic Fare: Includes one checked bag (up to 23 kg), seat selection, and limited change flexibility for a fee.
・Plus Fare: Offers two checked bags, preferred seat selection, free flight changes (fare difference may apply), and partial refunds.
・Business Class Fare: Includes luxury services such as two 32-kg checked bags, lounge access, fully refundable tickets, and gourmet meals.

Choose based on your travel needs:

・Opt for Budget Fare for short, low-cost trips.
・Choose Classic Fare for balanced affordability and convenience.
・Select Plus Fare if you need flexibility or additional baggage.
・Pick Business Class Fare for premium services and comfort.

Azerbaijan Airlines provides three cabin classes:
・Economy Class: Ergonomic seating, ample legroom, and included meals and beverages, with personal entertainment screens on long-haul flights.
・Business Class: Lie-flat beds, priority services, gourmet meals, and enhanced in-flight entertainment.
・VIP Club (First Class): Fully enclosed suites, personalized concierge service, exclusive lounges, and a five-star dining experience.

Yes, all classes feature personal entertainment systems with movies, TV shows, and music. Wi-Fi connectivity is also available on select aircraft.

Yes, Azerbaijan Airlines offers the AZAL Miles program, allowing passengers to earn miles for flights and redeem them for free tickets, upgrades, or additional services.

AZAL Miles is a loyalty program by Azerbaijan Airlines that rewards frequent travelers with miles. These miles can be redeemed for free flights, cabin upgrades, extra baggage allowances, and other services. The program includes three membership tiers: Classic, Silver, and Gold, offering increasing benefits at each level.

・Classic Tier: All members start here and can earn and redeem miles.
・Silver Tier: Offers additional perks like priority check-in and extra baggage after earning a specific number of miles.
・Gold Tier: Provides exclusive benefits such as VIP lounge access, priority boarding, and increased baggage allowances.

Passengers earn miles by flying with Azerbaijan Airlines or partner airlines. The number of miles earned depends on the class of service, fare type, and distance flown. Additional miles can be earned through partnerships with hotels, car rental services, and credit card programs.

Yes:

・Economy Class: Standard earning rates for budget travelers.
・Business Class: Higher earning rates, ideal for frequent business travelers.
・VIP Club (First Class): Maximum earning rates, offering the fastest way to accumulate miles.

AZAL Miles can be redeemed for:

・Free or discounted flights to destinations served by Azerbaijan Airlines.
・Cabin upgrades (e.g., Economy to Business, Business to VIP Club).
・Additional baggage allowances.
・Special offers and promotions for discounted redemptions.

The validity of miles depends on the tier and the airline’s policy. Passengers are encouraged to check the AZAL Miles program guidelines for specific details.

Yes, long-haul travelers, especially those flying to Europe or the Middle East, can accrue significant miles due to the generous accrual system based on travel distance.

Yes, miles can also be earned on partner airlines within the AZAL network, making the program more versatile and rewarding for frequent travelers.

Seat selection may not be possible if all seats have already been reserved. However, you can select a seat during check-in on your departure day.

Yes, you can fly. But if your due date is within the next four weeks, you’ll need to go through a special procedure.

Yes, you can. Just make sure your bike is packed in a travel bag designed for bicycles.

Please reach out to the lost and found department at the airport.