Azerbaijan Airlines offers Economy Class air ticket buyers great meals which are organized accordingly with your time in the air. Economy Class flyers can also order complimentary drinks. Economy Class flyers can also enjoy a variety of entertainment from a personal touch screen that offers games, music, and films.

Business Class air ticket buyers can find the same touch screen and slightly better meals prepared to your liking and served on very fine china. Business Class air ticket buyers also receive travel pillows and complimentary toiletries and accessories. Children between the ages of two and ten will also receive special gifts in Business Class.

Azerbaijan Airlines has a unique approach to their mileage system. AZAL Miles is beneficial to air ticket buyers, and passengers are rewarded for their use of the airline. Azerbaijan Airlines Frequent Flyer program gives members travel points based on the value of qualifying flights paid for. Travelers are awarded travel points for every €1 paid on certain air tickets and upgrades. Classic members acquire one point with every €1 spent. Silver members receive one and a quarter travel points per €1 spent. Gold members receive two travel points per €1 spent and Platinum members earn three travel points per €1.

Azerbaijan Airlines makes checking in easy and simple with the introduction of their online check-in service. Now passengers can not only just purchase their air ticket and upgrade online, but check-in as well. This saves the hassle of waiting in long lines to check in at the service counters at the airport.

There are check-in counters at every airport that is operated by Azerbaijan Airlines for those who prefer doing it with an airport agent. Passengers have to check in at least thirty minutes before their flight at a check in counter. Or it can be done online up to twenty hours before the flight actual starts.