Customer Support
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Customer Support
Manage Reservation(s)
Azul Brazilian Airlines
Airline | Azul Brazilian Airlines | Major Routes | São Paulo, Rio de Janeiro, Brasília, Salvador |
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Official Site | https://www.voeazul.com.br/en/home | Check-In Counter | Orlando International Airport Terminal A, Fort Lauderdale-Hollywood International Airport Terminal 1 |
Year Established | 2008 | Main Destinations | Belo Horizonte, Recife, Porto Alegre, Curitiba, Campinas, Vitória, Manaus, Maringá, Campo Grande, |
Alliance | - | ||
Frequent Flyer Program | TudoAzul |
Azul Brazilian Airlines is a low-cost carrier headquartered in Barueri, Brazil. Its main hub is São Paulo's Viracopos International Airport, and it boasts the largest number of destinations served within Brazil. Founded in 2008 by David Neeleman, the founder of a major U.S. low-cost airline, Azul expanded its operations by merging with Trip Airlines. The airline has also entered long-haul markets through partnerships, such as with United Airlines, while continuously enhancing its fleet, routes, and loyalty program.
Azul has garnered numerous awards, including being named "Best Low-Cost Airline in South America" by Skytrax for five consecutive years. In 2013, it was recognized as Brazil's most punctual airline with the FlightStats Award. That same year, it ranked 4th in the "Small Airlines" category in Condé Nast Traveler's Readers' Choice Awards. In 2014, Azul was honored by Brazil's airport infrastructure authority and was named "World's Best Low-Cost Carrier" by CAPA – Centre for Aviation. These accolades have solidified Azul's reputation as a standout airline in the industry.
These are the standard regulations for Economy Class. For the latest information, please refer to the official Azul Brazilian Airlines website.
Size | Sum of length, width, and height should not exceed 158 cm |
Weight | Up to 23 kg per piece |
Number | 1 piece |
These are the standard regulations for Economy Class. For the latest information, please refer to the official Azul Brazilian Airlines website.
Size | Within 55 cm x 35 cm x 25 cm |
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Weight | Up to 10 kg |
Number | 1 piece |
Although we are a low-cost airline, most of our aircraft are equipped with LCD monitors on the backs of the seats, where you can watch live news, sports programs, anime, and more.
We provide original snacks and drinks free of charge on board. We have a wide variety of snacks so that you can enjoy a variety of flavors.
・Azul (Basic): Budget-friendly with carry-on baggage (10 kg/22 lbs). Checked baggage is paid separately.
・MaisAzul: Includes one checked bag (23 kg/50 lbs) and carry-on allowance.
・MaisAzul Flex: Adds flexibility for itinerary changes, including one checked bag.
・TudoAzul: Premium domestic fare with two checked bags, priority boarding, and premium seating options.
・Economy Saver: Affordable with carry-on baggage; checked bags are extra (varies by route).
・Economy: Includes one or two checked bags, seat selection, and more flexibility.
・Economy Extra: Two checked bags, priority boarding, and lounge access on some routes.
・Business Class: Premium experience with lie-flat seats, gourmet meals, and several checked bags (32 kg each).
・Standard Economy Seats: Comfortable seats with 30-32 inches of legroom (domestic) and seatback entertainment on international flights.
・Espaço Azul (Extra Legroom): Seats with up to 36 inches of legroom, available in front rows or exit rows for a fee.
・Lie-flat Seats: Fully reclining seats with a 60-70-inch pitch in a 1-2-1 configuration for privacy.
・Gourmet Dining: Multi-course meals with a wide beverage selection.
・Extras: Priority boarding, lounge access, and luxury amenity kits.
・Flights: Earn miles based on fare and membership tier (e.g., 2-5 miles per BRL 1 spent).
・Partners: Earn with partner airlines like United, Copa, and TAP, or through hotels, car rentals, and retail purchases.
・Clube TudoAzul: Subscription plans provide monthly miles (e.g., 1,000–10,000 miles) and exclusive perks.
・Flights: Redeem miles for Azul and partner airline tickets, including upgrades.
・Non-Flight Options: Use miles for hotel stays, car rentals, gift cards, or shopping.
・Seat Upgrades: Upgrade from Economy to Premium Economy or Business Class on eligible flights.
・Topázio: Bonus miles, priority boarding.
・Safira: Additional baggage and Espaço Azul seats.
・Diamante: Lounge access, free baggage, upgrades, and extended mileage validity.
Base members’ miles expire after 24 months. Higher-tier members (e.g., Diamante) and Clube TudoAzul subscribers enjoy extended validity.
If you are up to 28 weeks pregnant, you can fly without a doctor's certificate. If you are between 29 and 35 weeks pregnant, you will need a doctor's certificate and a document that proves that you have permission. This is almost the same for multiple pregnancies.
If you cancel an airline ticket purchased with Azul Points, you may be charged a cancellation fee depending on the conditions, but the points will be refunded later and will not be lost.
Pets can only be brought on domestic flights, not international flights. If you bring a pet, it must weigh less than 5kg and be in a secure cage.
Wheelchairs can be brought on board, but if they are equipped with batteries, they must be separated from the wheelchair as the batteries cannot be brought on board. For more information, we recommend contacting the customer center.