Ethiopian Airlines offers air tickets for comfortable economy class seats with latest in-flight entertainment for all air ticket holders. Appropriate light snacks or full course hot meals are served on all flights, together with a wide selection of fine wines and alcoholic beverages. Ethiopian Airlines provides child meals for younger passengers to keep them healthier and able to relax. Ethiopian national dish is also served and prepared lasagna style.

Air tickets for Cloud nine passengers include the privilege of requesting special dietary orders for whatever nutritional or religious reasons on Ethiopian Airline flights.
A variety of bread selection is available to Cloud Nine air ticket holders, including the unique Ethiopian “Teff” bread; an Ethiopian desert selection is available, in addition to the Ethiopian national dish "Injerabǝwot."
Passengers flying in Cloud Nine can find the perfect beverage to accompany the perfect meal. Ethiopian Airlines offers a range of signature drinks that you can enjoy as an aperitif or as complement to your dish.
In-flight entertainment for Cloud Nine air ticket holders is at the top level.

Ethiopian Airlines offers any air ticket buyer the opportunity to join the Sheba Miles frequent flyer program, which has the following qualification requirements:
ShebaMiles Blue
Earn 3,000 status miles in one calendar year or fly 2 qualifying segments with an Ethiopian Airlines air ticket.
Sheba Miles Silver
Earn 25,000 status miles in one calendar year or fly 20 qualifying segments in one calendar year and Collect Star Alliance Silver tier benefits on each flight after qualification with an Ethiopian Airlines air ticket.
Sheba Miles Gold
Earn 50,000 status miles in one calendar year or fly 40 qualifying segments in one calendar year and Collect Star Alliance Gold tier benefits on each flight after qualification.
Sheba Miles Platinum
Earn 75,000 status miles in one calendar year or fly 60 qualifying segments in one calendar year. Also, two years of tier validity are added after qualification in addition to the remainder of the qualification year.

All check-in counters for Ethiopian Airlines are opened 3 hours before departure and are closed 1 hour before departure. Air ticket holders must ensure that their luggage is within the allowed weight. Separate counters are available for Cloud Nine passengers, and frequent fliers with Platinum/Gold Sheba Miles and Star Alliance membership cards can use the Cloud Nine Lounge located at the Departure Area.