A: We are unable to make seat reservations as advance seat selections differ among airlines. For seat selections, please contact the airlines directly or access the airlines website for further information.
Q: Not sure if my reservation was successful.
A: After making the reservation, an auto-generated e-mail will be sent and another e-mail with the reservation detail(s) will be sent after the confirmation of seat(s) available with the airline(s).
* The "Reservation Confirmation" e-mail may take a few days to reach you as we check for availability of seat(s) with the airline(s)
Reservation(s) - International Flights
Q: What are the procedures for air ticket reservations and bookings?
Q: How many days before the departure date can a reservation be made?
A: Depending on airlines, reservations can usually be made 5 working days prior to scheduled departure date. (Some airlines allow reservations to be made 1 working days prior to scheduled departure date)
Q: Can waitlisting be done if seats are not available at time of reservation?
A: Waitlisting cannot be accepted via skyticket website.
Q: Can I make a reservation if my passport application is currently being processed?
A: Passport information is basically required when making a reservation. Reservation processes cannot be done if traveling passengers do not have a valid passport when making a reservation. * Reservations can be made for air tickets that do not require your passport information
Q: Can I purchase an open-ended air ticket?
A: Currently, skyticket does not carry open-ended air tickets and therefore such air tickets are not available from us.
Q: Duplicated Reservation(s)/Double Booking(s)
A: Multiple reservations made for a flight on the same scheduled departure date and airlines will be considered as duplicated reservations and will automatically be cancelled by the airlines. We will not be able to process any reservations or make issuance of air ticket(s) in such cases. Please cancel all duplicated reservations and make a new reservation online.
Q · Can reservation(s) be made by a single traveler below the age of 18?
A · Reservations for single travelers can be made if traveler is 18 years and above on date of boarding.
Yes, prepaid cards and debit cards can be used for payment. Kindly check the following terms and conditions before usage.
The payment amount will be deducted from your card upon completion of payment and will be processed as a refund if seats are not available or if the fare changes after the reservation is completed.
The full refund process may require a long period of time for clearance and completion regardless of the reason(s) for cancellation (passenger personal reasons, flight cancellation by airlines, cancellation due inclement weather, etc).
The refund process period varies according to the card company regulations. Please contact your card (provider) company for details.
Q: What are the conditions for payments made on Saturdays, Sundays and Public Holidays?
A: Payments via bank transfers can be processed only on working days, however, payments by credit cards can be made online upon reservation.
Changes and Cancellations after Reservation - International Flights
Q: When does the cancellation penalty apply? And when is the latest possible cancellation date?
Q. Can changes/cancellations be made to reservations?
A: Cancellations can be made and cancellation fees do not apply for cancellations made before payment. For changes of reservations before payment, please cancel all current reservations and make a new reservation online.
For cancellations after payments are made, a cancellation fee predetermined by the airlines and a handling fee for cancellation will incur. Changes cannot be made to an air ticket after payments are made. If there are any errors in the issued air ticket(s), the paid air ticket must be cancelled (cancellation fees incur) and a new reservation is required. Further information regarding cancellations can be found in the Cancellation Policy page. * Enquiries on cancellation charges cannot be made if you have no flight reservation with skyticket
Q: What happens if there is a flight cancellation by the airlines?
A · Cancellation(s) due to bad weather, strikes, etc. (other than the passenger's personal reasons), refunds may be processed without a cancellation fee depending on the regulations of the airline(s).（※Due to regulations of airline(s), refunds may not be possible in some cases and passengers will be offered a transfer on a different flight. Please note that the company's handling fee is non-refundable.）
Please contact us within 7 days from the departure date.
To process transfer(s) to a different flight, please contact the airlines directly.
If flights are canceled and rescheduled to the next day due to reasons by the airline(s), arrangements and reimbursements for transportation, accommodation, etc. are to be borne by the passenger(s) themselves. Please note that in such circumstances, passengers are also not allowed to change/transfer to different airline(s) or alternative route(s).
A: Your e-ticket will be sent as an attachment via e-mail to the e-mail address you have registered/provided at time of reservation.
Alternatively, your e-ticket can be sent to you via fax (within Japan) upon request.
* Please note that we are unable to send a copy of your e-ticket by post
Others - International Flights
Q: Will frequent flyer mileage be added to the air tickets purchased from skyticket?
A: skyticket does not have the access to airline systems to process the mileage for frequent flyers, however, mileage can be accumulated upon check-in at the airport on the day of departure.
Q: Can an e-ticket of a completed itinerary be retrieved?
A: Retrieval of e-tickets for completed itineraries cannot be done. Please make use of copies of the e-tickets or boarding stubs to show travel completion.
Q: The call center number is always on busy tone...
A: We apologize for the inconvenience.
Our telephone lines are usually congested during some hours of the start of the week and mornings.
Please try calling us during 4:00PM to 6:00PM when the phone line is relatively less busy.
You may also contact us via our website or e-mail us if you have enquiries regarding reservations.
Q: No results were displayed for my search.
A: Non-display of search results may be due to the following reasons: 1. Air ticket(s) you have searched for are likely before the official sales period 2. Flight(s) you have selected are fully booked
If you are unable to find the flight(s) you searched for, please try again with different dates.
Q: I did not receive any e-mails after making my reservation. What should I do?
A: After making the reservation, an auto-generated e-mail and an e-mail with the reservation detail(s) will be sent. Upon receiving the e-mail with the reservation details, it will confirm that the flight was reserved successfully. If you do not receive the e-mails after making the reservation, please check to if there is an error with the registered e-mail address. E-mails may be filtered to spam if the registered e-mail address is of a cell phone due to default filter settings.
When using free mails such as Gmail or Hotmail, messages may automatically be sent to your spam folder. Please check your spam folder to ensure that messages are not accidentally sorted in the incorrect folder.
If you do not receive an auto-generated e-mail immediately after you have completed your reservation, please contact our customer service center via telephone.
