Privacy Policy

Adventure., Inc. (hereinafter referred to as "Company") exercises the utmost care in protecting client's personal information which is gathered from clients via this service and will comply with the legal laws and regulations of Japan regarding the protection of personal information. The Company takes on the responsibility of prescribing the policy for protecting clients' personal information as detailed below.


Management of Personal Information

The Company will take all measures to prevent the leakage, loss, or destruction of personal information it holds by implementing appropriate safety measures in compliance with laws, guidelines and internal regulations. Additionally, the Company will educate its employees on topics including appropriate handling of personal information to further reinforce the security of every client's personal information.


Personal Information & Usage Purpose

The Company will only obtain the client's personal information when necessary through appropriate methods. When the Company intends to obtain personal information and solicits the information from the client directly via letter or internet, the Company will clearly state the purpose of use for the requested personal information. The Company will use the personal information obtained bounded by necessity for the purposes stipulated below.

Acquisition Purpose of Customer Information

  • ・For the necessary procedures of reservations/bookings as per the requests of clients
  • ・Correspondence contacts to clients for all issues pertaining to reservations/bookings
  • ・For the confirmation of enlistment in our e-mail delivery service, and to send necessary e-mails to the clients
  • ・For providing and/or improving the products and services used by the clients and to develop new services
  • ・To provide valued information related to products and services provided by the Company
  • ・For the correspondence of applications to job openings/open positions in the Company

Personal Information Required from Clients

When a customer register online as a member, the following personal information are required.

  1. 1. Name
  2. 2. Gender
  3. 3. Date of Birth
  4. 4.E-mail Address
  5. 5. Telephone Number
  6. 6. FAX Number
  7. 7. Passport Number
  8. 8. Credit Card Information (for Credit Card payments)
  9. 9. Remitter and/or Beneficiary Name (for bank remittance payments/refunds)
  10. 10. Beneficiary Name and Bank Details (for refunds of cancellations)
  11. 11. Personal information as stipulated herein for travelers traveling together (Name, gender, date of birth, passport information)
  12. 12. Address (when travel insurance are purchased)

Sharing of Personal Information with Third Parties

The Company will not share personal information of clients excluding the following circumstances:

  • ・When prior consent from the client is obtained
  • ・When sharing with a contractor appropriately monitored by the company in order to achieve the purpose of use
  • ・When necessary to protect the life, body, or property of a person, and gaining the consent of the client is difficult
  • ・When required legally by a national institution, local public body, or a contractor of a national institution or local public body
  • ・When deemed legal based on the Act on the Protection of Personal Information or other law(s)
  • ・When necessary to exercise the company's rights

Revisions & Updates

The company reserves the rights to revise this privacy policy when there are changes in legislature or other circumstances deemed appropriate.