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|Airline Name||Jetstar Airways||Major Routes||Melbourne Airport to Singapore Changi International Airport／Suvarnabhumi International Airport／Auckland Airport／Denpasar International Airport|
|Official Site||http://www.jetstar.com/us/en/home||Check-In Counter||
|Year Established||2004||Main Destinations||Singapore, Bangkok, Ho Chi Minh City, Honolulu, Christchurch.|
|Frequent Flyer Program||Qantas Frequent Flyer|
Established in 2003, Jetstar Airways was initially launched by Qantas as a low-cost subsidiary to compete with other low-cost airlines in Australia. Jetstar Airways is headquartered in Melbourne CBD and maintains its primary hub at Melbourne Airport, from which it operates flights in and out of Australia daily. Jetstar Airways also operates flights out of five secondary hubs in Auckland Airport, Brisbane Airport, Sydney Airport, Gold Coast Airport, and Cairns Airport.
Jetstar Airways has sister companies under the Jetstar Airways brand, namely Jetstar Airways Asia Airways, Jetstar Airways Pacific Airlines and Jetstar Airways Japan, all of which are partially owned by Qantas. Jetstar Airways has been a member of the Oneworld alliance since 2011.
* Please ensure to check the official website of Jetstar for updated and detailed information for checked baggage.
* Please ensure to check the official website of Jetstar for updated and detailed information for carry-on baggage.
Passengers flying on Jetstar Airways have access to a selection of in-flight meals and entertainment. Depending on the air ticket that you are holding however, these may be complimentary or availed of for a fee. Passengers flying with an Economy Starter air ticket can pre-book meals and in-flight entertainment for a fee on top of their original ticket price. In-flight food and entertainment is complimentary for those holding an air ticket purchased at an Economy Starter Plus or Starter Max Bundle level.
Passengers with a Business Class air ticket enjoy the convenience of flying with more comfort while seated on wide leather seats with more legroom. Amenity kits, blankets, and pillows are also provided free of charge for those flying in Business Class. In addition, three-course-meals are also available for Business Class passengers. On select flights, Jetstar Airways also provides an activity kit for kids to keep them entertained throughout the flight.
I went on vacation with my mother and bought our air tickets with Jetstar Airways flying from Melbourne to Hawaii and back. My mother has limited mobility due to her previous bout with a stroke. The staff was very keen on assisting us from check-in up to disembarkation. The food was also great and there was generous legroom for us to stretch our legs. Our family will be sure to make all our air ticket purchases on Jetstar Airways from now on.
I always make all my air ticket purchases on Jetstar Airways when flying for business from Adelaide to Pert and vice versa; never have I met any inconvenience or experienced any delays. Flights are always on time and the staff are well-trained and always pleasant to deal with, which makes the flights all the more enjoyable. This is why I always recommend flying with Jetstar Airways!
Most Jetstar Airways flights only accept debit and credit cards as payment for on-board purchases. Some flights however, also accept cash payments. For more information for your payment options, you can check with Jetstar Airways’s customer service hotline prior to your flight. You may also opt to pre-pay your meals and in-flight entertainment when you make your air ticket purchase online.
Yes. Applicable fees and charges will apply depending on the route and air ticket class that the passenger is holding. For more details for the applicable fees and charges, you may log on to the Jetstar Airways website. Once on the website, look for the fare rules link. Here, you may review the applicable rules, fees, and restrictions stated on the ticket or ticket bundle.
Passengers booking an air ticket on Jetstar Airways can sign up for membership under Qantas Frequent Flyer wherein they will earn points not only with air ticket purchases, but also by spending on partner establishments. Upon sign up, you will need to pay a joining fee of AU$89.50 or NZ$50. Entry-level members are eligible for a Bronze Membership and as they rack up points, they will subsequently be upgraded to Silver, Gold, Platinum, and Platinum One, the highest card tier. Platinum One members can enjoy additional perks and privileges such as highest upgrade priority and access to a dedicated Platinum One Team.
Passengers with a valid air ticket can avail of Jetstar Airways’s online check-in service from 24 hours up to one hour before the flight for domestic flights and from 24 hours up to 2 hours before the flight for an international flight. Passengers can also pre-select their seats based on seat availability. After online check-in, guests can print their boarding passes and directly proceed to the bag-drop counter if there are bags to be checked-in.
Passengers checking in at the airport are advised to do so at least 3 hours prior to the flight with their air ticket and valid travel documents on hand.