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Customer Support
Manage Reservation(s)
Scoot
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Airline | Scoot | Major Routes | Singapore, Bangkok, Sydney, Tokyo (Narita) |
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Official Site | https://www.flyscoot.com/ | Check-In Counter | Bangkok Suvarnabhumi Airport Terminal 1, Sydney Kingsford Smith Airport Terminal 1 |
Year Established | 2011 | Main Destinations | Singapore, Taipei, Perth, Phuket, Bali (Denpasar), Melbourne, Sydney, Surabaya, Kuantan, Kuching, Palembang, Honolulu, Berlin |
Alliance | Value Alliance | ||
Frequent Flyer Program | KrisFlyer |
Scoot is a low-cost carrier (LCC) fully owned by Singapore Airlines, established in 2011. Operating out of Singapore's Changi International Airport, it serves 68 destinations across 15 countries, including Tokyo Narita, Taipei, Bangkok, Sydney, and Athens (as of April 2021). Scoot began flying to Japan in 2012 and now connects Narita, Kansai, and New Chitose airports to Taipei, Kaohsiung, Bangkok, and Singapore. In 2020, it was ranked first in the "LCC Overall Satisfaction" category by the eDreams Airline Satisfaction Survey. In 2021, it became the world's first LCC to earn the highest "Diamond" rating from the APEX Health Safety powered by SimpliFlying audit for its COVID-19 safety measures.
Scoot is renowned for its competitive pricing, attracting a younger demographic seeking budget-friendly travel. Its low fares are achieved by simplifying services, such as offering in-flight meals and checked baggage as optional add-ons. This flexible approach allows travelers to customize their journey to fit their needs and budget. Despite its affordability, Scoot provides distinctive services, including a variety of meal options and the choice between "Super Seats" and "Stretch Seats" for added comfort. With Scoot, passengers can enjoy a personalized and cost-effective travel experience.
Please note that these are standard allowances for Economy Class. For the most current information, please refer to Scoot's official website.
Size | Sum of length, width, and height should not exceed 158 cm |
Weight | Varies based on purchased allowance |
Number | Varies based on purchased allowance |
Please note that these are standard allowances for Economy Class. For the most current information, please refer to Scoot's official website.
Size | 54 cm x 38 cm x 23 cm |
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Weight | Up to 10 kg |
Number | 1 main item plus 1 small item |
In-flight portal is your one-stop shop for all your needs while on board, easily accessible from your mobile device, where you can order food and beverages, purchase duty-free items, enjoy in-flight entertainment and other engaging travel content.
Wi-Fi is available on the Boeing 787 Dreamliner. You can purchase it when you book your flight. It is a fixed price for a set period of time, so there is no extra charge.
The base fare covers the essential cost of transportation from your departure point to your destination. Add-ons such as checked baggage, meals, and seat selection are available for purchase separately.
Scoot offers several add-on services:
・ScootPlus: Includes priority boarding, extra legroom, complimentary meals, and dedicated cabin crew.
・Checked Baggage: Additional baggage allowance can be purchased if needed.
・Seat Selection: Choose your preferred seat for an extra fee.
・In-Flight Meals: Upgrade to premium meals and beverages for a fee.
・Travel Insurance: Protect your trip with optional travel insurance coverage.
・Standard Economy: Comfortable seating with standard legroom, suitable for budget-conscious travelers.
・ScootPlus: A premium economy option offering leather seats, ample legroom, priority boarding, and complimentary meals.
Yes, ScootPlus provides enhanced comfort with extra legroom and upgraded services, making it ideal for long-haul travelers.
Yes, Scoot is part of the Singapore Airlines Group, and KrisFlyer members can earn miles for flights with Scoot. Miles earned depend on the distance traveled, fare type, and cabin class.
KrisFlyer miles can be redeemed for:
・Free flights on Singapore Airlines, Scoot, or partner airlines.
・Cabin upgrades.
・Merchandise from Singapore Airlines’ online store or partner retailers.
・Hotel stays and car rentals with partner companies.
KrisFlyer members enjoy benefits such as:
・Priority check-in and boarding.
・Access to Singapore Airlines lounges at select airports.
・Partnerships with other frequent flyer programs for flexible mile transfers.
Visit the Singapore Airlines website or contact their customer service for the latest information on KrisFlyer miles.
In Japan, there are flights from Narita, Kansai, and New Chitose to Taipei, Kaohsiung, Bangkok, and Singapore. In addition, from Singapore, there are flights to 68 cities in 15 countries in Asia, Australia, and Europe (as of April 2021).
Scoot uses the B787 Dreamliner and A320 series aircraft to provide customers with a safe and comfortable flight. The B787 in particular is equipped with high ceilings, spacious cabins, in-flight Wi-Fi service, seat power outlets, as well as humidification and comfortable mood lighting, providing a comfortable flight experience.
Customers who purchase a FlyBag or FlyBagEat ticket with checked baggage and in-flight meal at the time of booking can check in up to 20kg of baggage free of charge per person. Customers who book with ScootPlus can check in up to 30kg of baggage free of charge per person. Please note that all Fly-only customers will be charged for baggage.
ScootPlus is a premium seat that offers a variety of complimentary services available on the B787. In addition to preferential checked and carry-on baggage allowances, ScootPlus seats come with twice the legroom of economy class seats, in-flight meals, priority boarding, in-flight entertainment, and more. You can enjoy a more comfortable flight.