Shenzhen Airlines ロゴ

Shenzhen Airlines

Shenzhen Airlines

Shenzhen Airlines

Shenzhen Airlines Departure Budget Airfares

  • Shenzhen (Shenzhen Bao'an International Airport)
  • Tokyo (Narita International Airport)
  • Nagoya (Chubu Centrair International Airport)
  • Osaka (Kansai International Airport)
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Shenzhen Airlines - Reviews

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Shenzhen Airlines - Information

Airline Shenzhen Airlines Major Routes Shenzhen, Beijing, Shanghai, Guangzhou
Official Site https://global.shenzhenair.com/zhair/ibe/common/flightSearch.do?language=en&market=US Check-In Counter Los Angeles International Airport Terminal B, Singapore Changi Airport Terminal 3
Year Established 1992 Main Destinations Hong Kong, Macau, Taipei, Bangkok, Seoul, Tokyo, Osaka, Singapore, Kuala Lumpur, Jakarta, Sydney, Melbourne, Vancouver, Frankfurt, London
Alliance Star Alliance
Frequent Flyer Program PhoenixMiles

Shenzhen Airlines - Overview

1About Shenzhen Airlines

Shenzhen Airlines, established in 1992, is a prominent Chinese airline headquartered in Shenzhen, Guangdong Province. Initially a subsidiary of the Shenzhen State-owned Assets Supervision and Administration Commission, it began operations with a focus on domestic routes. Over the years, the airline expanded its network, becoming a key player in both domestic and international air travel. Shenzhen Airlines is known for its modern fleet and customer-oriented services, often recognized for its commitment to safety and efficiency. In 2010, it became a member of the Star Alliance, further enhancing its global reach and connectivity. Today, the airline continues to grow, serving numerous destinations and contributing to the rapid development of the aviation industry in China.

2When Things Go Wrong

Shenzhen Airlines provides comprehensive support in the event of flight delays or cancellations. If a flight is delayed or canceled due to mechanical issues or other factors, the airline arranges alternate transportation to the intended destination. If passengers decide to cancel their trip due to such disruptions, the airline offers refunds exceeding the original ticket price. Additionally, for delays of over two hours, passengers are provided with complimentary meals and beverages. For delays exceeding four hours, Shenzhen Airlines arranges accommodations as needed. With such robust customer service, travelers can book their flights with confidence.

Shenzhen Airlines - Checked Baggage / Cabin Baggage

Checked Baggage

Please note that these are standard allowances for Economy Class. For the most current information, please refer to Shenzhen Airlines' official website.

受託手荷物について

Size Sum of length, width, and height should not exceed 158 cm
Weight Up to 23 kg per piece
Number 1 piece included; additional pieces can be purchased

Cabin Baggage

Please note that these are standard allowances for Economy Class. For the most current information, please refer to Shenzhen Airlines' official website.

機内持ち込み手荷物について

Size Within 20 cm x 40 cm x 55 cm
Weight Up to 5 kg
Number 1 piece

Shenzhen Airlines - In-flight Services

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Spicy in-flight meals typical of China

In-flight meals can be selected from hot meals or light snacks. Hot meals mainly consist of fish and meat dishes, and they tend to have a unique Chinese spiciness. For those who prefer even spicier food, spices can be purchased.

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In-flight meals can also be requested

Shenzhen Airlines allows you to reserve in-flight meals that suit your preferences. For those who have specific dietary needs, health concerns, or are traveling with children, you can request a special meal up to 24 hours in advance.

Shenzhen Airlines - Frequently Asked Questions

What kind of planes does Shenzhen Airlines use?

Shenzhen Airlines uses various aircraft, including Boeing 737 and Airbus A320 models.

Does Shenzhen Airlines offer a first-class cabin?

Shenzhen Airlines does not offer a first-class cabin on its flights. The airline primarily operates Business Class and Economy Class. Business Class provides enhanced comfort and services, including more spacious seating, premium meals, and access to lounges, but it does not have a dedicated first-class section. For travelers seeking luxury, Business Class is the highest tier available on Shenzhen Airlines.

What should I do if my checked baggage with Shenzhen Airlines is damaged?

Please contact the Shenzhen Airlines counter at your arrival airport.

Can I use the airplane restroom at any time?

Please refrain from using the airplane restroom when the seatbelt sign is on or during turbulence.

What are the main fare types offered by Shenzhen Airlines?

・Economy Class:
The most budget-friendly option with prices depending on demand and booking conditions.
May include limited or no checked baggage depending on the fare.

・Business Class:
Higher fares with premium services, such as wider seats and priority boarding.

What additional fees might apply?

・Checked baggage allowances depend on the ticket type. Excess baggage fees apply for additional weight or pieces.
Seat Selection:
Charges may apply for choosing specific seats, such as those with extra legroom.

・Changes and Cancellations:
Fees vary by fare type; flexible fares allow free or minimal charges for changes, while budget fares may have higher fees or no refunds.

・Meals: Complimentary for certain classes; some routes may offer meals for purchase in Economy Class.
・Wi-Fi: In-flight Wi-Fi or premium entertainment may incur extra charges.
For accurate and up-to-date fee details, visit Shenzhen Airlines' official website or contact their customer service.

Can I select my seat in advance?

Yes, seat selection is available for a fee unless included in higher fare types or specific classes (e.g., Business Class).

What is the Shenzhen Airlines Phoenix Miles program?

Phoenix Miles is Shenzhen Airlines’ loyalty program, allowing passengers to earn and redeem miles for various rewards and travel benefits.

How do I earn Phoenix Miles?

・Flights:
Earn miles based on distance flown, ticket class, and membership tier.

・Star Alliance Partners:
Accumulate miles when flying with Star Alliance partner airlines.

・Other Activities:
Earn miles through partnerships with hotels, car rental agencies, and retail outlets.

Do Phoenix Miles expire?

Miles typically have an expiration date. To keep them active, ensure regular earning or redemption activities through flights or partner services.

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