|Airline||Shenzhen Airlines||Major Routes||Shenzhen Bao'an International Airport⇔Beijing Capital International Airport/Nanjing Lukou International Airport/Taiwan Taoyuan International Airport/Jakarta International Soekarno-Hatta Airport/Suvarnabhumi International Airport etc.|
|Official Site||http://global.shenzhenair.com/zh/main.jsp||Check-In Counter||
|Year Established||1992||Main Destinations||More than 60 cities in China, Hong Kong, Taipei, Singapore, Jakarta, Seoul, Bangkok etc.|
|Frequent Flyer Program||Phoenix Mile|
Shenzhen Airlines started its operation back in 1992 and since has been known for providing services air ticket holders, cargo and mail transportation. Shenzen Airlines owns almost 170 passenger aircraft ranging from Boeing 737s to Airbus 320s and 319s.
The primary aim behind Shenzhen Airlines however remains firm which is the safety of its air ticket holders comes first for them and for this purpose they have left no stone unturned to ensure that their air ticket holders travel safely and comfortably. Investing in latest technologies just to make sure that safety of passengers is never compromised.
* Please ensure to check the official website of Shenzhen Airlines for updated and detailed information for checked baggage.
* Please ensure to check the official website of Shenzhen Airlines for updated and detailed information for carry-on baggage.
Shenzhen Airlines provide a number of activities for the entertainment of its air ticket holders so that their journey could never be boring. For this purpose, they have established many clubs like “Shenzhen Girls Club” and “Cool Kids Flyer Club” so that passengers have the most amazing time with them.
Shenzhen Airlines offer 11 different meals in flight while catering to the requirements of people with diabetes or any other disease.
Shenzhen Airlines provide special services like if a child is travelling alone the staff gives extra attention and care to the child and ensures that he or she is entertained and secure. No extra charges are charged for looking after children travelling alone. Special care is taken for air ticket holders suffering from any disease like high blood pressure or diabetes.
Whenever I travel within China my first priority is always to go by Shenzhen Airlines as it is always on time and the staff are very warm and helpful. They never miss any chance to make us feel like we’re at home. I always prefer to travel with Shenzhen Airlines.
Staff on flight is always very helpful in general with good English skills. They served dinner which was very reasonable. Check-in was done quickly and professionally and the representative put a sticker on my suitcase without me having to ask for it. All in all a very good travel experience.
You can make bookings through our website or at the airport desk or in our network office. The cheapest way is to make bookings through our website.
If you would like to change the flight route, the date of the flight or the class of service, please contact Shenzhen Airlines as soon as possible. Changes will be made depending on the type of air ticket that was purchased and the seat availability. According to the fare rules of the air ticket, you may be charged an additional service fee for any air ticket changes.
If you would like to request a refund, it will be handled according to the terms and condition of the air ticket that was purchased. Refunds can only be handled within the validity period of the air ticket at the original purchase place of the air ticket.
After you have made a booking, you will receive a booking confirmation with your booking number by email.
For international and regional flights, passengers must show a passport, any necessary visas and other valid travel documents. Please be sure that these documents are carried with you and not packed in your checked baggage.
Shenzhen Airlines has developed a mileage program known as Phoenix miles in order to improve the air ticket holders’ experience Shenzhen Airlines and to ensure that the travellers have the most benefit out
of this program. This program aims to provide its members various ways to achieve mileage more easily and faster in order to win free air tickets or to get class upgrading. The passengers can also earn mileages by using the other services provided by Shenzhen Airlines. After reaching the required mileage limit, air ticket holders can then benefit from a free trip or free class upgrading.
Shenzhen Airlines provide its air ticket holders with two options in order to check-in. The first option is to check-in with Shenzhen Airlines online and this is for your convenience. The online website can be accessed while sitting anywhere and by using your laptop, you can book an air ticket, select your seat, and receive updates about flight arrival and departure.
The second option is to check-in via the airport kiosk. The kiosks are immensely easy-to-use and passengers can get themselves checked-in very easily. They can choose and check their seats too.