Review by User on 12 Jan 2023review stating I’ve travel a lot with
I’ve travel a lot with different airlines and this is my first time to be charged ¥3,000 for may luggage which does not exceed 5 kilos. No free drinks, you have to pay extra if you want to drink. Terrible experience.
Review by User on 19 Aug 2019review stating Bad communication
We don’t like to be negative when writing reviews BUT this airline was very hard to deal with. Yes it is a Japanese airline, but know one speaks any English! ....... we had to be at airport by 7 am ..... when arrived there was a hand written board saying our flight had been cancelled till 4pm that afternoon........ we spent the first day of our Japan trip at a very small airport..... with no explanation, we assume that their was not enough passengers so they cancelled to the afternoon.
I booked our Tokyo to Hokkaido Trip via Spring Japan Airlines through “Skyticket website”. I didn’t have any problem from the departure (check in time) up to our arrival here in Hokkaido. I also downloaded their application and I find it easy to use.