Customer Support
Manage Reservation(s)
Customer Support
Manage Reservation(s)
SriLankan Airlines
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Airline | SriLankan Airlines | Major Routes | Colombo, London, Dubai, Bangkok |
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Official Site | https://www.srilankan.com/en_uk/us | Check-In Counter | London Heathrow Airport Terminal 3, Dubai International Airport Terminal 1 |
Year Established | 1979 | Main Destinations | Paris, London, Frankfurt, Rome, Moscow, Abu Dhabi, Bahrain, Riyadh, Kuwait, Mumbai, Bangkok, Singapore, Kuala Lumpur, Hong Kong, Beijing |
Alliance | Oneworld | ||
Frequent Flyer Program | FlySmiLes |
Established in 1979, SriLankan Airlines is the national carrier of Sri Lanka, based at Bandaranaike International Airport. The airline connects 81 destinations across 35 countries in Europe, the Middle East, and Asia. Notably, it serves 11 cities in India, boasting the highest number of flights to India among foreign airlines. SriLankan Airlines has partnerships with 12 other carriers, including Japan Airlines, through codeshare agreements and is a member of the "oneworld" alliance, offering an extensive global network. In 2015, it was recognized with the "Passenger Choice Award" by APEX, highlighting its achievements in comfort, service, and convenience.
SriLankan Airlines is committed to making every passenger’s journey as comfortable as possible. For families traveling with children, the airline offers comprehensive childcare services. A wide range of toys, cartoons, and games are available to keep children entertained, and baby-changing facilities are installed in the onboard restrooms for the convenience of families with infants. Additionally, trained cabin crew specializing in childcare are on board to provide constant assistance. The airline also offers unique in-flight entertainment, including two cameras providing a pilot’s view and stunning aerial perspectives for passengers to enjoy.
Please note that these are standard allowances for Economy Class. For the most current information, please refer to SriLankan Airlines' official website.
Size | Total dimensions should not exceed 158 cm (length + width + height) |
Weight | 30 kg |
Number | No specific piece limitation, but total weight must not exceed 30 kg |
Please note that these are standard allowances for Economy Class. For the most current information, please refer to SriLankan Airlines' official website.
Size | No more than a total of 115cm |
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Weight | 7 kg |
Number | 1 piece |
On the flight between Narita and Colombo, two in-flight meals are served. In addition to a wide selection of Western and Eastern dishes, we also offer special menus to meet the health and religious needs of our passengers.
On board, you can enjoy movies including Highwood, TV programs such as dramas, anime and sports broadcast in Sri Lanka, and music radio with music from India, Japan and Sri Lanka.
SriLankan Airlines provides four main Economy Class fare types:
・Super Saver: Budget-friendly with minimal flexibility; limited baggage allowance.
・Saver: Slightly higher flexibility, standard baggage allowance, and basic services.
・Classic: Balanced cost and flexibility, with complimentary seat selection.
・Flex: Most flexible fare, including priority services, higher baggage allowance, and free changes or cancellations.
Business Class fare types include:
・Saver: Lower-priced with some flexibility and premium comfort.
・Classic: A mid-range option offering more generous flexibility and amenities.
・Flex: Maximum flexibility and priority services, including complimentary changes and cancellations.
Economy Class seating includes:
・Standard Seats: Basic comfort with in-flight entertainment and complimentary meals.
・Extra Legroom Seats: Available for pre-booking, offering more space for a fee.
Business Class seats provide:
・Flat-bed Seats: Fully reclining for long-haul flights.
・Entertainment: 15.4-inch screens with movies, TV, music, and games.
・Amenities: Priority check-in, Serendib Lounge access, and Aigner amenity kits.
FlySmiles is SriLankan Airlines' frequent flyer program, where members earn miles by flying with SriLankan or partner airlines. Miles can also be earned through affiliated credit cards, hotel stays, and car rentals.
Miles can be redeemed for:
・Free Flights: Miles can be exchanged for tickets.
・Upgrades: Upgrade from Economy to Business Class.
・Merchandise: Redeem miles for products in the online store or with partner retailers.
Benefits include:
・Priority check-in and boarding.
・Additional baggage allowance.
・Lounge access at select airports.
Visit the official SriLankan Airlines website or contact their customer service for the latest program updates.
All seats feature personal entertainment systems with a wide selection of movies, TV shows, music, and games.
Yes, many seats have power outlets and USB ports for charging electronic devices. For the most accurate and updated details, consult SriLankan Airlines directly or work with a travel agent.
You can change your flight date by phone or online. Depending on the airfare and other conditions, fees may apply, so please contact the airline directly.
You can check in online up to two hours before your flight's departure time. It is convenient to check in online in advance as it will make the process at the airport counter smoother.
You can still make a reservation even if you don't know your passport number. You will need it when you check in, so please make sure you know it before then.
At the airport counter, you will need your passport and printed tickets/airline tickets. In rare cases, you may be asked to show your credit card, so it is a good idea to have it ready in advance.