Depending on the length and destination of your flight, Vietnam Airlines offers a range of on-board services to make your trip even more enjoyable. Vietnam Airlines offers Economy, Deluxe Economy, and Business class air tickets, but regardless of the air ticket class level every Vietnam Airlines passenger receives first class service.

All air ticket class levels are offered beverages during their flight, snacks are also served on flights longer than 90 minutes, and complimentary meals are served on flights longer than 2 hours. Special meal options are available, and can be requested at the time of the air ticket purchase. Arrangements for assistance for special needs passengers can also be made at the time of the air ticket purchase.

Some flights offer in-flight multimedia entertainment on individual video screens with personal remote controls. Pillows and blankets are offered on longer fights for the comfort of all air ticket class levels.

In 1999, Vietnam Airlines introduced its own unique frequent flyer loyalty program called LotusMiles. All passengers who book air tickets on Vietnam Airlines, its Sky Team partners, or its codeshare affiliates are eligible to become LotusMiles members and begin to enjoy program benefits by earning mileage points, and bonus mileage points are added on the LotusMiles member’s birthday. As a member’s mileage points increase, their status level increases as well, from the Basic “Silver” level to Elite “Platinum” and “Gold” levels, to Elite Plus “Titanium” level. Status levels are calculated according to number of miles flown and the number of flights, and accrued points can be exchanged for free air tickets, air ticket upgrades, preferred seating, and extra baggage allowances.

Vietnam Airlines offers air ticket holders several check-in options. Online check-in from your computer is quick and easy at the Vietnam Airlines website. All you need is your name, destination, and the reservation code on your air ticket. You can also select your seat and pre-pay any baggage fees at the time of online check-in. Then you can print your boarding ticket from your own printer. Online check-in service is available from 24 hours to 3 hours prior to the scheduled fight departure time.

If you prefer, you can check in at the airport, either at one of the Vietnam Airlines kiosks or at the check-in counter. Airport kiosk and counter check-in is available from 3 hours prior to the scheduled flight departure time. Passengers holding air tickets for any Vietnam Airlines flight should plan to arrive at the airport at least two hours prior to the scheduled flight departure time in order to complete all necessary embarking procedures.