Vietnam Airlines serves in-flight meals for flights longer than two hours included in the price of the ticket. For shorter flights passengers will usually be often offered a range of snacks and beverages. Special meals for dietary or religious needs can be booked in advance with the airline.

Vietnam Airlines offers entertainment systems with individual screens on most international routes, most planes for domestic routes do not have entertainment systems fitted with the seats.

Vietnam Airlines has their own frequent flyer and mileage program called LotusMiles. Customers flying with Vietnam Airlines can sign up and earn miles by taking flights with the airline. Miles can be used to purchase tickets, flight upgrades and other services. There are four main tiers to LotusMiles apart from basic registration, Silver, Titanium, Gold and Platinum, each level adding additional benefits.

Vietnam Airlines is part of the SkyTeam airline alliance and is partnered with airlines such as Delta, KLM and Korean Air. Passengers can earn miles by flying with partner airlines to be used to redeem flights with other SkyTeam members.

Passengers with Vietnam Airlines can check-in online through the airline's website. Via online check-in you can select your seat and pre-pay any excess baggage fees that might be needed. Online check-in is generally available from 24 hours to 3 hours before the scheduled flight departure time.

Vietnam Airlines allows for check-in at the airport via their dedicated check-in desks. If not using online check-in, it's advised to arrive at the airport at least two hours before your scheduled flight.