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Customer Support
Manage Reservation(s)
Vietnam Airlines
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Airline | Vietnam Airlines | Major Routes | Ho Chi Minh City, Hanoi, Sydney, London, Phnom Penh, Guangzhou, Bangkok, etc. |
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Official Site | https://www.vietnamairlines.com/jp/en/home | Check-In Counter | Singapore Changi Airport: Terminal 4 , London Heathrow Airport: Terminal 4 |
Year Established | 1956 | Main Destinations | Ho Chi Minh City, Hanoi, Sydney, Melbourne, London, Paris, Moscow, Rome, Madrid, Phnom Penh, Beijing, Busan, Hong Kong, Seoul, Shanghai, Narita, Haneda, Kansai, Nagoya, Bangkok, Jakarta, Kuala Lumpur, Manila, Singapore, Los Angeles |
Alliance | Vietnam Airlines | ||
Frequent Flyer Program | Golden Lotus |
Vietnam Airlines, a prominent flag carrier of Vietnam, has a rich history that dates back to 1956. The airline was initially established as the Vietnam Civil Aviation Administration, tasked with overseeing domestic air travel. Over the decades, Vietnam Airlines has evolved, expanding its operations and becoming a major player in the global aviation industry.
In 1975, the airline was reorganized and renamed Vietnam Airlines. This marked a significant milestone as it began to focus on international routes, connecting Vietnam to other countries in Asia and beyond. With a commitment to providing reliable and efficient air travel services, Vietnam Airlines has consistently strived to meet the needs of its passengers.
In Vietnam Airlines, flight attendants wear a costume called Aodai. Aodai is a Vietnamese folk costume worn in formal attire. Only female flight attendants are available, but each individual is fully custom-made by measuring more than 20 locations. The length is so long that the ankle is covered, and the exposure is generally modest, but there are cuts that extend to the side, making it easier to walk. The colors of the costumes are called Chinese colors, and they are vivid in light blue, red, and yellow. Many customers choose Vietnam Airlines for Aodai purposes. Why don't you relax in Vietnam, which is full of exoticism?
Please check the official website of Vietnam Airlines for the regulation of checked baggage.
Size | Maximum three dimensions (length x width x height): 158 cm |
Weight | Business Class: 1 piece up to 32 kg Premium Economy Class: 1 piece up to 23 kg Economy Class: 1 piece up to 23 kg |
Number | 1 piece of baggage allowed for all classes |
Please check the official website of Vietnam Airlines for the regulation of checked baggage.
Size | For 1 piece of baggage: Maximum dimensions of 56 cm × 36 cm × 23 cm (< 115 cm) For 1 accessory: Maximum dimensions of 40 cm × 30 cm × 15 cm (< 85 cm) |
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Weight | Business/Premium Economy Class: Total carry-on baggage weight must not exceed 18 kg, including 2 pieces (each up to 10 kg) and 1 accessory. Economy Class: Total carry-on baggage weight must not exceed 12 kg, including 1 piece (up to 10 kg) and 1 accessory. |
Number | Business/Premium Economy Class: 2 pieces of carry-on baggage plus 1 accessory. Economy Class: 1 piece of carry-on baggage plus 1 accessory. |
Our in-flight meals offer a simple yet appetizing selection of Vietnamese dishes and world-famous cuisine. Long-haul international flights originating from Vietnam, in particular, feature Vietnamese specialties like pho and beef noodle soup.
Business Class offers distinctive services, including the latest shell-shaped seats that provide enhanced privacy. These seats recline nearly flat.
For Vietnam Airlines, please check in at the airport counter at least 50 minutes before your scheduled departure time. Additionally, if you complete online check-in, you can avoid the long queues at the regular check-in counters. Simply bring your online boarding pass, which you'll receive via email, to the online check-in counter.
Business Class passengers can check in one piece of baggage up to 32 kg, while Economy Class and Premium Economy Class passengers can check in one piece of baggage up to 23kg, free of charge.
Pets (dogs, cats, and birds) can be transported in the cargo hold, provided they are traveling on the same flight as their owner. However, breeds sensitive to environmental changes, such as bulldogs, terriers, boxers, pugs, and their mixed breeds, are not permitted. There are other conditions, such as a combined weight limit of 32 kg including the cage, so be sure to confirm with Vietnam Airlines at least 24 hours before your scheduled departure time.
Sporting equipment can be checked in separately from your regular baggage. For golf, you can generally check in one golf bag containing up to 14 clubs, tee pegs, 12 golf balls, and one pair of golf shoes. The total weight must not exceed 20kg.
Vietnam Airlines provides three main fare types:
・Lite Fare: A budget-friendly option offering essential in-flight services, ideal for travelers who don’t require checked baggage or flexibility.
・Classic Fare: This fare includes checked baggage and offers more flexible terms for flight changes.
・Flex Fare: Offers maximum flexibility, including full change and cancellation benefits, alongside premium services, perfect for business travelers or those with uncertain schedules.
・Promotions: Keep an eye out for seasonal offers, discounts, and early bird deals to save on fares.
・Additional Fees: Extra services like advanced seat selection, extra legroom, and checked baggage are available for a fee, depending on the fare type.
Economy Class includes:
・Standard Seats: Comfortable seating located in the lower half of the aircraft, available in aisle, middle, or window options.
・Extra Legroom Seats: Found near emergency exits, offering additional space for taller passengers or those who value extra comfort.
・Priority Seats: Located at the front of the Economy Class cabin for convenience and faster deplaning.
・Forward Zone Seats: Located in the upper half of the aircraft, ideal for travelers who want to sit closer to exits or avoid crowded areas.
Earn miles through:
・Flights: Accumulate miles based on distance traveled and fare type on Vietnam Airlines or SkyTeam partner flights.
・Partner Services: Earn miles by using Vietnam Airlines’ partner credit cards or booking hotels, car rentals, and shopping through partner platforms.
Redeem miles for:
・Free Flights: Book domestic or international flights using miles.
・Upgrades: Upgrade to higher cabin classes or redeem miles for hotel stays and car rentals.