China Eastern Airlines' motto when it comes to service is "World Class Hospitality with Eastern Charm". This holds true regardless of whether you have an economy air ticket or a first class air ticket. From amenities such as pillows and blankets to in-flight entertainment such as movies and music, there are many things that China Eastern Airlines offers for the comfort and convenience of their passengers.

Passengers have the option to choose between Chinese or Western in-flight food and beverages, as well as a variety of snacks. Special meal arrangements can also be made after air ticket purchase by requesting it through the China Eastern Airlines website or call center. In-flight entertainment is also available as there is a selection of movies, TV shows, and music as well as electrical outlets available if you need to access your own electronic device.

Eastern Miles, China Eastern Airlines’ frequent flyer program is available for free for passengers above 12 years old by signing up on the website. An air ticket purchased under China Eastern Airline's subsidiaries is also counted towards points under this program. Points are not only earned by buying an air ticket but also by paying using China Eastern Airlines credit card. Points earned can be used to purchase air tickets, excess luggage awards and gift awards. Members can qualify for Elite Status when they meet the point requirements, which are 40,000 points for Silver Elite Status and 80,000 points for Gold Elite Status.

Passengers with a valid air ticket can check-in online through the airline's website 24 hours prior to the scheduled departure time. Simply access the China Eastern Airlines website at www.en.ceair.com and click on the heading that reads self-service. Type in your air ticket number and your name and follow the instructions. After online check-in, checked bags must be deposited prior to the closing of the counters. This option is only available for passengers without special requests.