The Air China travel experience has been recommended by thousands of satisfied travelers. The fleet of 342 aircraft includes a mixture of single cabin, double cabin, triple cabin, and plus-four cabin configurations, and Air China offers air tickets for First Class, Premium Class, Business Class, and Economy Class levels. Services on board vary according to the air ticket class level, but generally include snacks, meal options, a variety of free drink options as well as alcoholic drinks available for individual purchase. In-flight entertainment includes magazines and newspapers as well as 8 music channels, and movies available to you via your personal screen. Once you have purchased your air ticket, you can check the Air China website to see exactly what in-flight options will be available to you.

PhoenixMiles is a frequent flyer program that includes Air China, Shenzhen Airlines, Shandong Airlines, Air Macau, Dalian Airlines, Inner Mongolia Airlines and Tibet Airlines. By purchasing an air ticket on any of these airlines you earn PhoenixMiles credits that can be used for future free air tickets or free class upgrades, and discounts on the services of Air China’s partner hotels and car rental companies. In spite of its name, PhoenixMiles is based on kilometers. A distance-based prize chart is used to calculate credits for domestic flights, and a region-based chart is used to calculate credits for international flights. Travelers are advised to avoid offers from the new partner, Starwood Preferred Guests, which calculates credits in miles rather than kilometers, because the transfer from kilometers to miles results in a loss of credits that can be up to a 30% loss. Travelers should also be advised that one-way PhoenixMiles air tickets are more than half the cost of round trip air tickets.

Air China provides five options for passenger check-in: from the Air China website, from your mobile device via SMS instructions or WAP, from your conventional telephone, speaking to Air China operators directly, at the airport self-service kiosks, at the airport air ticket counters.
Travelers opting to check in from their computer or mobile device can do so as early as twenty-four hours before the flight, and up to 90 minutes before the scheduled departure time. Not all check-in options are available for all departure/destination sites.