Air France’s mission is to improve the customer experience by offering high-quality products and services to create memorable experiences for every air ticket holder. Airline attendants will serve you light snacks, low in sugar, salt, and dairy products. You can also pre-order a special meal according to dietary needs. A variety of beverages, such as water, juice, and alcoholic beverages, will be offered on a frequent basis.

Air France participates in SkyTeam’s frequent flyer program, Flying Blue. The Flying Blue program is free and offers several benefit levels depending upon the member’s total number of miles traveled and the price, and cabin class of each air ticket purchase. Customers who become members of the SkyTeam Alliance mileage program, Flying Blue, enjoy additional advantages by earning miles when they purchase air tickets for flights provided by the any of the SkyTeam Alliance network. Benefit levels include Flying Blue, Flying Gold, Flying Platinum, and SkyTeam Elite. Members can use Blue Miles to earn free flights, hotel stays, and car rentals, and have access to more than 600 lounges in airports all around the world.

Most passengers can check in online up to 30 hours before the scheduled departure time. Once you check-in online on the Air France website, the boarding pass will be sent to you via email or MMS. Note that you cannot check in online if it is within 30 minutes of your departure time. Special needs passengers cannot check in online, and you cannot check in online if you are travelling with a baby. Online check-in is not available for the following Air France destinations: Alicante, Bern, Damascus, Genoa, Hanoi, Helsinki, Ljubljana, Luxembourg, Malta, Palma, Seoul, Seville, Verona, or Vigo.

Passengers can use the Air France self-service kiosks at the airport. The kiosks will check you in and also print out boarding passes. However you must go to the counters in order for luggage check-in.