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Facility Information
Hotel New Kotobuki
Nagano Matsumoto 484-1 Satoyamabe
Basic Information
Facilities & Services
Hotel Policy
Important Notice
Check-in/Check-out
Check-in
15:00 - 21:00
Check-out
10:00
Frequently Asked Questions
Take a local bus bound for Utsukushigahara Onsen from Matsumoto Bus Terminal. It takes approximately 18 minutes (fare 340 yen) to reach the final stop, "Utsukushigahara Onsen" bus stop. The hotel is a 2-minute walk from the bus stop. If you take a taxi, it's about 15 minutes from Matsumoto Station (fare around 2,000 yen).
You can discuss the usage time for the private open-air bath at check-in.
It takes about 1 hour by car to Utsukushigahara Kogen. Local buses operate only during the summer season.
Cancellation fees apply starting 6 days before your stay. The cancellation policy is as follows:
- No-show/Same-day cancellation: 100% of the accommodation fee
- Day before cancellation: 50% of the accommodation fee
- 2 days/3 days before cancellation: 30% of the accommodation fee
- 4 days/5 days/6 days before cancellation: 10% of the accommodation fee
Matsumoto is a region with little snow, but there may be several tens of centimeters of snowfall a few times a year. As temperatures drop, car equipment such as winter tires is necessary.
For children's meals, you can choose between dishes similar to adults' or a children's lunch. Rates vary depending on whether meals and bedding are included.
- Adult-equivalent meal and bedding included: 70% of adult rate
- Children's lunch and bedding included: 50% of adult rate
- Bedding only: 30% of adult rate
- Children's lunch only: 3,850 yen (tax included)
- No meal/no bedding: 1,100 yen (tax included)
For rooms with an open-air bath, children's lunch only is 6,050 yen (tax included), and no meal/no bedding is 2,200 yen (tax included).
An additional hot spring tax of 150 yen per person applies to adult guests. For day-trip banquets, an additional hot spring tax of 20 yen per person applies to adult guests. Special rates apply during special periods such as Golden Week, Obon, New Year's holidays, and consecutive holidays.
Free Wi-Fi connection is available in all guest rooms since October 8, 2014. If you have a laptop, smartphone, or tablet with built-in wireless LAN, you can connect to the internet from your room. Wired LAN connection is not available.
Wi-Fi available locations:
- All guest rooms
- 1st floor, 2nd floor
- 1st floor lobby
**Not available in the public bath.**
The SSID for connection is "**HOTEL_N_KOTOBUKI**" (2.4GHz band). The password is provided in your room or at the front desk.
**Notes:**
- We do not lend out tablets or laptops.
- Depending on the connection environment and network congestion, speed may decrease or connection may not be possible.
- We cannot provide support regarding your device environment or settings.
- Security management is your own responsibility.
- The hotel is not responsible for any damages caused by virus infection, communication interception, information leakage, unauthorized access, etc.
- Please refrain from sending/receiving large amounts of data or illegal activities. If discovered, connection may be terminated without notice.
- Service may be suspended without notice due to communication equipment or line failures.
There is one 200V normal charging type (outlet only) EV charger. Guests can use it on a first-come, first-served basis for 1,100 yen per vehicle. Please inform us that you will be using the EV charger when making your reservation. Usage hours are from 9 PM to 10 AM the next day. On the day of arrival, the front desk will guide you to the outlet location and parking spot.
Check-in is from 3:00 PM to 9:30 PM, and check-out is at 10:00 AM. These times may vary depending on your accommodation plan, so please check the details of each plan.
Yes, there is parking.
- **Standard cars**: Guests can use it for free (from check-in to check-out). A maximum of 40 or more cars can be parked (first-come, first-served).
- **Medium-sized cars and larger**: A parking fee of 2,200 yen per vehicle applies (from check-in to check-out). It is on a first-come, first-served basis, and advance reservation is required. If you do not contact us in advance, parking may not be available.
Yes, you can use a meeting room. We can accommodate various formats such as school style, U-shape, or hollow square, so please consult with us.