Frequently Asked Questions About One-way Drop-off
-
Yes, you can. If the rental car company has a return office in downtown Naha (near Kokusai Street, Omoromachi Station, etc.), you can use one-way drop-off without any issues. However, some stores may not support this depending on the company, so be sure to specify a downtown Naha office as the "drop-off location" when searching and booking.
-
For one-way drop-offs from Naha Airport to downtown Naha (within the same area), the drop-off fee is set to "free" at most rental car companies. On the other hand, if you drop off in the central-northern area, such as Nago or Onna Village, a one-way fee of approximately ¥2,200-¥8,800 is generally charged separately as a cross-area fee.
-
In principle, you cannot make a sudden change to the drop-off location on the day. This is because rental car companies manage vehicle allocation based on other customers' reservations. If a change is absolutely necessary, you must call the pickup store in advance, and a separate high change penalty or drop-off fee may be charged.
-
The most popular is "T Galleria Okinawa by DFS," directly connected to Omoromachi Station. Major companies such as ORIX, Toyota, and Nissan have return counters there, so you can head straight to the monorail after returning your car. There are also many return offices near Miebashi Station and Asahibashi Station, close to Kokusai Street.
-
Yes, this is a very popular way to use the service. Many travelers choose to spend the first part of their trip touring resort areas or the city, then drop off the car at Naha Airport on the final day and head straight to their flight — a route that avoids wasted travel time. On the skyticket search screen, set the "pickup location" and "drop-off location" in reverse and search.
-
The hours during which you can return the car are limited to the business hours of the drop-off (return) office. Even though the Naha Airport store may be open late, stores in the city often close at 18:00 or 19:00, so please be sure to check the return store's business hours when booking. Returns outside business hours are not possible under any circumstances.
-
Yes, as with a normal return, you are generally required to return the car with a full tank of gas. Please refuel at a gas station near the return office as designated, and present the receipt at drop-off. If you are unable to return the car with a full tank, you will be charged for fuel at the rental car company's rate (typically higher than market price) based on the distance driven.
-
One-way drop-off is available at most companies for standard kei cars, compact cars, and minivans (such as the Serena or Voxy). However, luxury imported cars, convertibles, large trucks, and some electric vehicles (EVs) may be excluded from one-way drop-off (limited to returning to the pickup store) due to vehicle relocation restrictions or charging infrastructure considerations.
-
Car navigation and ETC devices are generally included as standard equipment (free of charge), so there is no additional fee for one-way drop-off. Rental options such as child seats and booster seats are also not subject to an extra charge because of one-way drop-off — you only pay the regular rental fee.
-
In the event of an accident or breakdown, the rules for applying the "CDW" and "Non-Operation Charge (NOC)" coverage you signed up for at booking are exactly the same as for a normal rental. However, if the vehicle becomes undrivable due to an accident and needs to be towed, you may be responsible for the cost of transporting it to the original planned "drop-off location (return store)" rather than the pickup store, so please contact the accident support center immediately if this happens.